Request to Cancel an Order

Please do not call the 800 number order line, currently our sales people do not have access to order status information. We are working to improve our technology and will be adding an 800 number customer service line soon! ....Thanks

If you have recently placed an order and wish to cancel it, please complete this request form. Submitting your request in any other manner will only delay our ability to cancel your order.

Please note this is a "Request" to cancel your order and NOT a "confirmation" that it will be cancelled.  When we receive your request, we will make every attempt to make the cancellation.  However, if your order has already been released to shipping, it is with the shipper (e.g., UPS) and out of our control.  If this is the case, you may return the item for an exchange or refund.

We will notify you of the status of your request by e-mail.

Cancel Order Request Information

 
Which store did you order from? (required)
Indicate the product manufacturer: (preferred)
Order Number: (preferred)
Note: This is the 3, 4 or 5 digit number in "subject" of your email confirmation. Our numbers do NOT contain letters, hyphens or go beyond 5 digits.  If your number is different, please make sure you ordered from us and not a competitor.
Order Date: (preferred)
Note: If you did not indicate an order number, it will be difficult to find your order without the date it was placed on and the email address you used on the order.
Ship To Name on the order: (required)
Your e-mail (required)
Note: This should also be the email used in the order.  If different, please indicate the email address you used in the order in the comments section below.
Ship To Zip: (required)
Please indicate the reason for cancelling:
(required)

Other Comments: